1. GENERAL TERMS

These General Terms and Conditions (“Terms and Conditions”) set forth the terms and conditions that apply to any person or entity (hereinafter “the Customer”) who seeks to, books, or actually receives any services from Directions  Saint Louis, LLC., d/b/a Trips Unlimited (hereinafter “the Company”).  The Company is a Louisiana limited liability company with a principal address of 3912 4th St. Marrero, LA 70072.  If you have any questions regarding these Terms and Conditions, please call 504-438-1180 or email sales@tripsunlimited.com

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These Terms and Conditions govern all uses of the Services (as defined below), and by using the Services, including making any reservations for the Services, Customer agrees to be bound by these Terms and Conditions. Customer and the Company acknowledge that these Terms and Conditions may be amended from time-to-time and may be subject to other agreements.  If Customer does not agree to these Terms and Conditions, then Customer may not use the Services.

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2. ACCEPTING THE TERMS

By using and/or providing the Services, Customer agrees to be bound by these terms and conditions. Customer may not use the Services, and Customer may not accept these Terms and Conditions  if Customer is not legally authorized to accept and be bound by the terms herein and/or is not at least 18 years of age and, in any event, of a legal age to form a binding contract with the Company.

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3. THE SERVICES 

The Company provides motor coach tour services throughout the United States.  The Company provides a mechanism through which Customers can book motor coach tours.  The Company makes arrangements for its own employees and contractors to facilitate and provide motor coach tours including physical transportation, tour guides, scheduling, and lodging, as applicable (collectively “The Services”).  The Company either performs the Services directly or arranges for the provision of the Services through trusted third parties.

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The Company makes no guaranty and no representations regarding the quality and availability of the Services and/or the work of any third party contractors.  The Company endeavors to maintain the highest brand standards possible and to provide all Customers with an pleasant experience that matches their expectations.  With that said, motor coach tour services are complex and often and logistical challenges may arise.  In the event of such an occurrence, the Company makes no representations regarding refunds or other damages of any kind, but will work diligently to address any issues that arise with the Services.

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4. PRIVACY AND PERSONAL INFORMATION

Customer can view the Company’s Privacy Policy at: https://tripsunlimited.com/privacy-policy.  Customer agrees to the applicable Privacy Policy, and any changes published by the Company. Customer agrees that the Company may use and maintain his/her/its data according to the Company’s Privacy Policy. Customer gives the Company permission to combine information Customer provides to the Company with that of other Customer. Customer acknowledges that he/she/it is permitting the Company to provide his/her/its non-identifiable, aggregated data to third-parties to improve the Services, to design promotions, and/or for other purposes. The Company may access or store personal information in multiple countries, including countries outside of Customer’s own country to the extent permitted by applicable law.

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By signing up for and participating in a tour, you are agreeing to have any pictures taken on tour published in the Company printed or web material. If you do not wish to have your picture used in any form by the Company, please notify us prior to traveling.

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5. PURPOSE OF GENERAL TERMS AND CONDITIONS 

These Terms and Conditions, entered into by and between Company and Customer (each, individually, a “Party” and, collectively, the “Parties”) has the purpose of framing the rights and general obligations of the Parties in the context of the use of all the Services.

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6. RESERVATIONS, CANCELLATIONS AND REFUND POLICY

The Company is committed to making your reservation, and if applicable, cancellation of Services and smooth and worry free process.  With that said, Customer acknowledges and understands that once Services are booked, the Company puts a variety of processes in motion, including but not limited to paying third parties and booking services, transportation, accommodation, and arranging for drivers and staffing.  As soon as you book any Services with the Company, the Company starts putting the pieces in place to ensure Customer has a safe, happy, and enjoyable experience.  As a result, if Customer has to cancel your reservation, the Company has several timing requirements.  In the event of a cancellation, Customer acknowledges that it must notify the Company in advance, as set out in the schedule below and based on that cancellation schedule, Customer may not be entitled to all or any of their money back.  The reason for this policy is that the Company will have dedicated resources and spent money on Customer’s behalf prior the actual provision of the Services, and this Refund Policy is designed to protect the Company from otherwise avoidable losses.

 

If Customer decides that it needs to cancel a reservation for the Services, the Customer must notify in writing via email to sales@tripsunlimited.com. The cancellation shall not be effective unless Customer receives a written confirmation of the cancellation from the Company.  Please note that the Company is not responsible and cannot ensure cancellation of any other reservations you may have relating to your Reservation with the Company.  For instance, if you book air fare, lodging, excursion, dining, or any other booking of any kind, you must take the steps to cancel those reservations through those third parties.  The Company will not cancel anything else you have booked through any third party and Customer acknowledges that if Customer is entitled to a full or partial refund for the Company, that refund is limited to Services booked directly with and paid to the Company. 

 

Customer acknowledges that it must submit their cancellation request within the time frames described below and the amount of any applicable refund will be directly linked to the time period of the cancellation request by the Customer and the confirmation of the cancellation by the Company.

 

46 or more days prior to date of Services………….100% Refund
45 days or less no refund

7. FEES AND PAYMENTS

a. Payment Schedule.  Because of the extensive planning that goes into each of our trips, costs are incurred long before your departure date. Each reservation requires a $300 per person deposit planning fee (exceptions may apply) to be credited toward your final payment. Some or all of your deposit may be non-refundable per our cancellation schedule noted in these Terms & Conditions. Final Payment is due 45 days prior to your departure (exceptions may apply). You will receive an invoice stating the exact due date. If final payment is not received by the due date, a $50 per person late fee may be assessed or your reservation may be cancelled, at our sole discretion. Such cancellation will be considered a cancellation by customer, and cancellation charges will apply as detailed above. Payments can be made by check or credit card. While we do accept major credit cards including Visa, Mastercard, and Discover, participants may be required to provide to us a signed charge authorization agreement for transactions for your trip. Your authorization is a binding agreement for us to charge your card and as such you waive any right to chargeback in the case of cancellation for any cause (excepting fraud), including a Force Majeure event, as defined herein, and agree to refund policies and procedures as outlined in these Terms and Conditions. In the event a participant attempts to chargeback, reverse, or recollect a trip payment already made without the authorization of the Company, we reserve the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney fees.

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b. Currency.  The travel prices listed in our catalog and related materials are based on currency exchange rates in effect at the time the Company prices its tours. All travel prices are subject to revision in the event of a fluctuation in tariff, currency rates, or other factors which are beyond our control. In addition, fuel surcharges and departure taxes are subject to revision until time of airline ticketing which is approximately 45 days prior to departure. Every effort has been made to publish accurate pricing. We reserve the right to correct errors. Prices are quoted in U.S. dollars.

 

c. What is included in your reservation price. Personal purchases, laundry and cleaning, telephone calls, optional land and shore excursions, optional Travel Protection Plans, some meals, passport and visa fees, port taxes, airline imposed baggage fees on air flights, gratuities to airport baggage porters, motorcoach drivers, cruise personnel and tour directors. Please note: This is not an exhaustive list of items not included in your travel.

 

d. Gratuities:  Gratuities for your Company Tour Director and bus driver are not included in your tour fare and are welcomed at your discretion. Typical gratuities for excellent service are $5-$7 per person, per day for each of your Tour Director and driver.

 

8. CHANGES AND CANCELLATIONS

a. Changes to Reservations by Customer.  Changes to a reservation such as departure date or traveler name may incur a charge. In addition, any penalties or fees imposed by our suppliers will be charged. If this change or a change to your pre/post-tour hotel is made within 65 days of departure, you will also be responsible for any penalties or fees imposed by our suppliers. All changes are subject to availability. 

 

b. Cancellations by the Company.  The Company reserves the right to cancel any tour at our sole discretion. In the unlikely event a tour is canceled by the Company and we are unable to reschedule, all funds collected from any participant will be refunded in full. Money is refunded to the original payer.

 

9. ENTRY REQUIREMENTS

A valid U.S. Passport is required for air travel to/from the U.S. U.S. citizens crossing by land need to present a valid U.S. Passport, a U.S. Passport Card or a WHTI-Compliant Travel Document for travel to/from the U.S. Passport applications are available at your local post office or online at http://travel.state.gov. If your passport is other than U.S. issued, please advise us in writing as other documentation may be required. Some countries require a minimum period (generally 6 months) from scheduled return date of your trip until passport expires.

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Failure to present proper proof of citizenship can result in denied entry, and you may not be able to join and/or continue with our tour. The Company will not be responsible for the accuracy of your citizenship documents or any additional costs incurred due to incomplete documentation. All passengers should check with the appropriate consulate for entry requirements. Obtaining appropriate documentation is the passenger’s responsibility. The Company bears no responsibility for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.

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Travel to many parts of the world may involve the risk of a variety of hazards to health and/or safety, including but not limited to disease, crime, terrorism and warfare. Because each guest’s risk tolerance is different, The Company is not in a position to advise or recommend whether travel to any particular place at any particular time should take place. It is recommended that the guest should refer to objective third-party sources of travel information, such as that maintained by the U.S. Department of State (travel.state.gov). In addition, you should consult with government websites to ensure that you are in compliance with all requirements for admittance into that country as well as understanding local laws that govern travel within a country, such as tracking devices. Should you choose to travel to a country that has been issued a travel warning or advisory, The Company will not be liable for damages or losses that result from travel to such destinations.

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10. RESERVATION DETAILS

For each departure, the Company determines the pick-up points (listed on the booking form) to be used based on the departure route and the number of requests for each point. If less than 4 travelers request a point, we will not utilize that point and you must choose an alternate location to join the departure. All pick-up points allow parking for your vehicle. The Company pick-up point partners offer the use of parking spaces by the Company travelers as a courtesy. Neither the Company nor parking lot owners assume responsibility for incidents occurring to parked cars. You will be notified of the timing and location of pick-up points for your reservation 2-3 weeks before departure. If you would like to spend a pre-night before departure, we can provide a hotel room at some of our pick-up points at a reduced rate. If the routing allows, we may pick up along the way in outlying areas.

Seating is assigned and will be rotated on a daily basis. Special seating requests are honored on the basis of availability. 

The maps provided by the Company in connection with your reservation are general outlines and not meant to outline specific routes to be driven. The Company reserves the right to change routing on any tour.

11. DISCLAIMER AND LIABILITY RELEASE.

The Company, its contractors, employees, representatives, agents and assigns act as an independent contractor that arranges travel-related services for tour packages. Neither the Company nor their agents or affiliates act as your agent or as an agent for others who provide services in connection with any tour, including, but not limited to, hotels, restaurants, sightseeing and transportation. These service providers also act as independent contractors. We issue tickets, vouchers, and other travel documents for such services as an agent for the companies that furnish such services. Such tickets, vouchers, and other travel documents are subject to all terms and conditions of the respective suppliers (some of them may limit or exclude the supplier’s liability). The Company, its agents, direct and indirect owners and affiliates shall not be responsible or liable for any loss, damage, injury, death, delay or inconvenience arising out of or related to any act, omission, negligence, accident, error or default of any company or person engaged in providing such services or any defect in any vehicle or other equipment, and we shall not be responsible or liable for other occurrences and conditions that are beyond their control, including, but not limited to, strikes, theft, weather, acts of terrorism and acts of God. You agree to defend and indemnify the Company and its agents, owners, affiliates, employees and their successors, and save them harmless from and against any and all liability, damages, costs and expenses, including reasonable attorneys’ fees, arising from any act, omission, negligence, accident, error or default of any independent contractor or third party or due to damages caused by the Customer to the fullest extent allowed by law. You agree to release the Company, its agents, direct and indirect owners and affiliates from all such liability and to look to those who provide services in connection with your tour for recovery of any loss, damage, injury, death, delay or inconvenience. The Company reserves the right to decline or remove any person as a member of a tour whose actions, physical or mental health, or behavior are considered detrimental to the group’s welfare and to change the itinerary including accommodations or to withdraw any or all tours or portions thereof. If this is necessary, the Company will resume the scheduled itinerary as soon as possible. If you are removed from the tour you will not be entitled to any refund.

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Additional risks and dangers may arise including, but not limited to, hazards of travel by train, automobile, motor coach, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, risks associated with water, food, plants, insects and differing animal regulation, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. Travelers are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and hereby agree to accept any and all risks. As lawful consideration for the agreement with the Company to participate in such trips and activities you agree to not make a claim against the Company, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release the Company, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors. This agreement also binds your heirs, legal representatives and assigns.  This release shall not include any claims arising from the any intentional or grossly negligent act of the Company, all such claims are specifically reserved herein.

12. GOVERNING LAW AND FORUM SELECTION

This Agreement, and any question, dispute, or other matter related to or arising from this Agreement, shall be governed by the laws of the State of Louisiana without regard to conflict of laws principles. Any action, claim, dispute, or controversy under this Agreement shall be commenced exclusively in the courts of the State of Louisiana or the federal courts of the United States of America located in the State of Louisiana, and the Parties waive any objection they may now or hereafter have to the exclusive jurisdiction and venue of such courts over any such action, claim, dispute, or controversy.

 

13. MODIFICATIONS
The Company may modify these Terms and Conditions from time-to-time. Any and all changes to this Agreement may be provided to Customer by electronic mean. In addition, the Agreement will always indicate the date it was last revised. Customer is deemed to accept and agree to be bound by any changes to the Agreement when Customer uses the Services after those changes are posted.

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14. SEVERABILITY  

If any provision of these Terms and Conditions is held to be illegal, invalid, or unenforceable,

a. that provision will be fully severable, and this Agreement will be construed and enforced as if the illegal, invalid, or unenforceable provision had never been part of this Agreement;
b. the remaining provisions of this Agreement will remain in full force and will not be affected by the illegal, invalid, or unenforceable provision or by its severance from this Agreement; and
c. in the place of the illegal, invalid or unenforceable provision, there will be added automatically to this Agreement a legal, valid and enforceable provision that is as similar to the illegal, invalid, or unenforceable provision as possible.

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15. Force Majeure

The Company shall not be responsible for, and may make no refund and may pay no damages in the event of cancellation due to Force Majeure, and/or for events beyond its control, such as, without limitation, acts of God, strikes, acts of war, terrorism or civil disturbance, government restrictions, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather conditions, fire, or for acts or omission of third parties or other parties not under the control of The Company and all similar events outside of The Company’s control.

 

16. MISCELLANEOUS

Whenever the single number is used in this Agreement and when required by the context, the same shall include plural and vice versa, and the masculine gender shall include the feminine and neuter genders and vice versa. The headings in this Agreement are inserted for convenience only and are in no way intended to describe, interpret, define, or limit the scope, extent, or intent of this Agreement or any provision of this Agreement. Each and all of the covenants, terms, provisions, and agreements in this Agreement contained shall be binding on and inure to the benefit of the Parties and, to the extent permitted by this Agreement, their respective heirs, legal representatives, successors, and assigns. None of the provisions of this Agreement shall be for the benefit of or enforceable by any creditors of the Company.

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These Terms and Conditions constitute the entire agreement between Customer and the Company with respect to your travel, your reservation and your request for a reservation. These Terms and Conditions supersede all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision of these Terms and Conditions will be effective only if in writing and signed by the Company.